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Insight:

Every AI strategy requires a People strategy

Summary
  • The technology evolution changes what your business needs to do to remain competitive in the marketplace. The future is uncertain and will be dominated by flexible organizations able to keep up with the rapid technology change. This creates a need for a People strategy.

  • People is important in the age of technology and you need a "Human first" organization to maintain a sustainable technology driven business development.

Technology evolution has always pushed mankind forward, but what we referred to as 'machine' has changed. Now it implies something autonomous, both in its performance and self-learning.

In recent years Artificial Intelligence (AI) has been on top of most analyst’s trend reports, pointed out as enabler and as a potential threat. This article takes a step back and touches on an area that seems to have been forgotten in these technology discussions; People.
Your marketplace is changing and technology, be it AI or other, is the primary disruptive force. You need to be on top of what technology offers when it comes to your business intent - but you also need to consider your People strategy. Reason is, organisations must excel in the constant re-skilling and collaboration ability of people to fully benefit from the technology evolution. The key drivers being; 

  • Time and cost of recruiting, recruiting new talent is expensive and the 'Talent of Now' is just that - short lived due to the rapid technology evolution. The capability to re-skill existing workforce will be imperative to keep costs down, and more importantly to be positioned as an attractive employer with better retention than competitors.
  • The new Operating model(s), the fourth industrial revolution is changing the means to achieve core business intent. Automotive industry will cut their traditional skills by half within 10 years, and double-up on data engineers and many other skills to cater for the fact that a car has evolved into a data platform assembled by robots. This results in a complete rewiring of ways of working, skills and needed outcomes in their operative model to support an evolved business model.
  • The importance of Culture, it takes time to build an organizational culture that creates return on investment. Collaboration, internally or within your ecosystem, requires both individual skills and a purposeful mindset and behavior. Culture has to actively contribute to your customers desired outcome and is the sum of all conscious decisions, activities and behavior.


The paradox of the technology evolution is how it has created a Human first paradigm. Technology is commodity, accessible to most of your competition but how technology is applied, rather than implemented, will decide how well your business will differentiate among others. Who is ultimately deciding how you apply technology? Your people. Without a strong culture, capable individuals and high performing team deliveries you are, and will continue to be, overwhelmed in what it requires to keep up with the rapid technology evolution.


So, in order to drive and maintain a sustainable technology driven business development you must become a 'Human first' organization. Browse through your People strategy again, with eyes of today ...and tomorrow.

Kristian Szybowski